Intelligence built for operations

Automate grounded answers with your data.

Deliver instant replies on WhatsApp. Wasel uses your knowledge base to answer accurately, then hands conversations to your team whenever nuance, emotion, or risk requires it.

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Wasel AI Assistant

Online

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Hello! I'm the Wasel assistant. How can I help you today?
What are your prices for annual maintenance?
Based on our technical catalog, our maintenance plan starts at 450 MAD/year. It includes 2 preventive visits and 24/7 support. Would you like the full quote?

The brain behind your customer service.

Add documents, FAQs, and operating rules. The assistant uses approved sources and hands over whenever a request falls outside the defined scope.

PDF & Doc files

Import brochures, manuals, and technical sheets for precise answers.

Supported .pdf .docx

URLs & Help Center

Add relevant help-center pages and refresh the sources when your content changes.

Sources Approved

Business instructions

Define tone, limits, and escalation rules specific to your team.

Custom Prompt engineering

Expert profiles for every workflow.

Enable pre-shaped capabilities for your business model.

Vertical 01

Support & service

Ticket triage, routine issue resolution, and instant escalation for sensitive cases.

Recurring questions framed
Human takeover available
Vertical 02

E-commerce

Stock availability, shipment tracking, and product guidance directly in WhatsApp.

E-commerce
Vertical 03

Professional services

Appointment booking, lead qualification, and automated quoting.

Need a custom workflow?

Our team can shape an AI agent around your most specific business rules.

Talk to a consultant
Inbox collaboratif
KB

Karim Bennani

Customer since 2022

Human intervention required
AI: I am not fully confident about this refund request. I am handing the case to an advisor.
Customer: Thanks, I need a quick response because the item arrived damaged.
Reply as a human...

Smooth transfer

Context visible at takeover

Human takeover

Keep the human relationship intact.

The AI knows its limits. When strong sentiment is detected or a request falls outside the approved scope, Wasel alerts your team and hands off with full context.

  • Push & email alerts

    Your team is notified as soon as human intervention is needed.

  • Automatic summary

    The AI briefs the agent before takeover.

  • Shadow mode

    Monitor the assistant in real time without disrupting the customer flow.

Ready to scale with confidence?

Frame a first scenario with your data, operating rules, and clear conditions for human takeover.

Talk to an expert

No credit card required. WhatsApp deployment included.

Living knowledge base

Update docs, URLs, and instructions without rebuilding the experience.

Governed escalation

Choose when the AI replies, when it asks for validation, and when it escalates.