Automation & FAQ Module

Automate repetitive work, keep humans in control.

Frame recurring answers with your knowledge and rules. When a request becomes sensitive or complex, your team takes over with the useful context.

Watch Demo

Wasel AI

ACTIVE
Client - 10:41 AM
Do you have the opening hours for Maarif?
Intent: Opening_Hours (98%)
Assistant - 10:41 AM
Hello! Our Maarif store is open 10AM to 8PM, Monday to Saturday. Would you like the GPS link?

Your Superpowers

Automate intelligently while maintaining total control over the customer experience.

Multilingual Knowledge Base

Import answers in FR, AR, or Darija. The assistant automatically detects and adapts to your client's language.

Contextual Understanding

Intent detection and smart routing, even with typos.

Smart Escalation

Seamless handover to a human at the right moment with full context.

SLA Tracking

Internal alerts if a human agent takes too long to handle a qualified ticket.

Scenario Workshop

Teach Wasel how to handle your flows without writing a single line of code.

1

Knowledge Base

PDF Source

2024 Price Catalog

Web Link

Hours & Delivery FAQ

Manual Entry

Cancellation Policy

2

Business Rules

IF INTENT = COMPLAINT

Tag: URGENT
Assign to: L2 Support Deadline: < 15min + Add Rule
3

Interaction Preview

Do you have the opening hours for Maarif?
Hello! Our Maarif store is open 10AM to 8PM, Monday to Saturday. Would you like the GPS link?

Operational Impact

Reduce repetitive work while keeping sensitive requests visible.

Clearer Workflows

24/7

Recurring questions
Framed
By your rules
Sensitive requests
Escalated
To your team
Context
Preserved
At handover
Performance
Measurable
In the dashboard

Ready to automate your recurring answers?

Talk to an expert

No commitment. Guided setup based on your scenario.