Automation & FAQ Module

Customer support that never sleeps on WhatsApp.

Answer FAQs instantly and qualify every request without human intervention. Wasel learns your processes and tone of voice.

Watch Demo

Wasel AI

ACTIVE
Client - 10:41 AM
Do you have the opening hours for Maarif?
Intent: Opening_Hours (98%)
Assistant - 10:41 AM
Hello! Our Maarif store is open 10AM to 8PM, Monday to Saturday. Would you like the GPS link?

Your Superpowers

Automate intelligently while maintaining total control over the customer experience.

Multilingual Knowledge Base

Import answers in FR, AR, or Darija. The assistant automatically detects and adapts to your client's language.

Contextual Understanding

Intent detection and smart routing, even with typos.

Smart Escalation

Seamless handover to a human at the right moment with full context.

SLA Tracking

Internal alerts if a human agent takes too long to handle a qualified ticket.

Scenario Workshop

Teach Wasel how to handle your flows without writing a single line of code.

1

Knowledge Base

PDF Source

2024 Price Catalog

Web Link

Hours & Delivery FAQ

Manual Entry

Cancellation Policy

2

Business Rules

IF INTENT = COMPLAINT

Tag: URGENT
Assign to: L2 Support Deadline: < 15min + Add Rule
3

Interaction Preview

Do you have the opening hours for Maarif?
Hello! Our Maarif store is open 10AM to 8PM, Monday to Saturday. Would you like the GPS link?

Immediate Impact

Reduce mental load and accelerate resolutions.

Time Saved

24/7

Manual Volume
-60%
On average
Response Time
< 2s
24/7/365
1st Msg Resolution
78%
Auto-resolved
CSAT Score
4.8/5
Zero wait time

Ready to automate your recurring answers?

Talk to an expert

No commitment. Deployed in 48h.