Support That Never Sleeps
Wasel learns your processes, pricing, hours, and unique voice. Recurring questions (business hours, pricing, location, cancellation policies) are handled automatically—personalized by customer type. You set the key scenarios once, and the assistant handles thousands of variations.
Your Support Superpowers
- Multilingual knowledge base: Import answers in English, French, Arabic, and others. Wasel automatically selects the right language for each customer—no manual switching.
- Contextual understanding: Intent detection, image recognition (receipts, photos), and smart routing to the correct department or knowledge article.
- Intelligent escalation: Route complex or sensitive requests to a human agent instantly—with full conversation context pre-loaded.
- SLA tracking: Automatic reminders if your team takes too long to respond. Full conversation summaries for agents to jump in seamlessly.
Results from Live Deployments
- 60% reduction in manual support volume for repetitive questions.
- Instant responses 24/7—even outside business hours, holidays, and weekends. Customers never wait.
- Higher satisfaction: First-message resolution for standard questions. Customers feel heard and helped immediately.
- Lower support costs: Your team focuses on complex issues instead of answering the same questions repeatedly.
Quick Implementation
Upload your FAQs as a simple spreadsheet or import from existing documents. We validate critical scenarios together, then activate real-time monitoring to refine responses based on customer feedback.
Keep It Fresh
- Learn from misses: Analyze unresolved questions and update your knowledge base automatically.
- Smart tagging: Auto-categorize questions (billing, returns, orders) to prioritize your team’s workflow.
- Living knowledge: Connect Wasel to your Notion, Google Sheets, or CRM so information always stays current.
Immediate benefit: Responsive, consistent, available support without hiring additional staff.