Every Review Becomes an Action Plan
Wasel collects customer feedback (text, voice, images) and automatically categorizes it by theme, sentiment, and urgency. Critical feedback routes instantly to your team with an AI-generated summary. Low-priority insights get logged for quarterly analysis.
Core Capabilities
- AI sentiment analysis: Auto-classify feedback by topic (delivery, staff, product, pricing, etc.) and detect emotional tone.
- Unified dashboard: View feedback by location, channel, or time period. Export to Excel/Sheets with one click.
- Improvement loops: Assign tasks to team members, track resolution status, and archive responses for future reference.
- Response templates: Thank customers, offer solutions, or trigger a loyalty gesture—all without wasting time on repetitive replies.
What Makes It Different
- Native WhatsApp collection: Customers give genuine feedback in their most comfortable channel—no survey forms to click through.
- Ground truth: Quickly identify recurring pain points and your strongest brand advocates.
- Fast decisions: Real-time alerts for critical issues, weekly digest reports, and trend exports for strategy meetings.
- No data loss: Every piece of feedback is documented and searchable for future decision-making.
Easy Setup
We configure feedback categories, alert thresholds, and escalation workflows based on your team structure. Connect Wasel to Slack, Teams, or email to notify the right person instantly when something urgent comes in.
Tips to Maximize Participation
- Automate collection timing: Send feedback requests right after service or delivery when satisfaction is freshest.
- Incentivize detailed feedback: Offer a small discount, exclusive content, or loyalty points for detailed reviews.
- Close the loop publicly: Share positive reviews on social media and post updates on how you fixed common issues—shows customers you listen.
- Segment your analysis: Compare feedback by customer type, product, or team member to identify patterns and improvement priorities.
Goal: Make customer feedback a daily habit that directly drives satisfaction improvements and business growth.