Perfect Timing, Every Time
Wasel triggers messages based on your business rules: instant booking confirmations, 24-hour appointment reminders, post-service follow-ups, review requests, payment reminders. Every message reflects your brand voice and automatically adapts to the customer’s language preference.
Message Types Covered
- Confirmations: Reservation success, order confirmation, status updates, logistics details.
- Proactive reminders: Upcoming appointments, orders ready for pickup, documents needed, deadlines approaching.
- Personalized follow-ups: Abandoned cart recovery, subscription renewal notices, targeted promotions based on purchase history.
- Post-service outreach: Review requests, satisfaction surveys, helpful resources, upsell suggestions.
Visual Automation Builder
Create workflows without coding: set conditions, delays, messages, and personalized variables (name, service, amount). Connect Wasel to your CRM, ERP, or spreadsheets to trigger messages from any system event.
Proven Results
- +35% no-show reduction: Customers who receive personalized reminders show up more reliably.
- Higher confirmation rates: Multi-channel reminders (WhatsApp + SMS fallback) ensure you reach everyone.
- Increased repeat business: Timely post-purchase follow-ups and reviews drive customer loyalty and word-of-mouth.
- Reduced manual work: Automating routine messages frees your team for exceptions and high-value interactions.
Implementation Tips
- Segment your audience: Treat new customers, VIPs, and dormant accounts differently with tailored messaging.
- Respect WhatsApp guidelines: Follow message frequency limits to protect your account reputation.
- Test and optimize: Track open rates, click-throughs, and responses. Adjust timing and tone based on performance data.
- Respect preferences: Let customers choose notification frequency and channels to maintain trust.
Goal: Be present at the critical moment without overwhelming your team with repetitive manual tasks.