24/7 Concierge Service
Wasel automatically responds to reservation requests, checks real-time availability, and confirms bookings in seconds. Customers receive their reservation ticket with all details (address, map, menu, cancellation policy) instantly. Your team gets a reliable, up-to-date schedule—no double-bookings, no confusion.
Ready-Made Scenarios
- Table reservations: Date, time, and party size selection with special room requests. Automatic seating optimization based on party composition.
- Takeout & delivery orders: Menu selection, special instructions, and delivery address collection. Orders route directly to your kitchen or POS system.
- Smart waitlists: When fully booked, Wasel suggests alternative times and manages a waitlist automatically—no overbooking.
- Automatic upselling: Recommend wine pairings, premium dishes, or today’s specials based on customer history and order patterns.
Why Customers Love It
- No extra apps: Everything happens in WhatsApp—the messaging app they already check constantly.
- Instant responses: Confirmations arrive 24/7, even outside business hours. Customers never feel ignored.
- Full transparency: Clear confirmation with reservation details, easy modifications, and guest-adding options all in chat.
- Peace of mind: Automatic reminders reduce no-shows and cancellations near service time.
Measurable Results
Track table fill rates, peak booking times, customer segments, and orders converted from WhatsApp. Use these insights to optimize staffing, manage inventory, and tailor promotions for high-value customers.
Best Practices
- Sync with your POS: Connect Wasel to your reservation or point-of-sale system for real-time seat availability.
- Human handoff for VIPs: Route high-value customers or special requests (allergies, celebrations) to your team for personal touch.
- Post-service feedback: Automatically collect reviews within 2 hours of service for higher response rates and actionable feedback.
Result: Your restaurant stays accessible 24/7 without overwhelming your staff—bookings and orders flow smoothly from WhatsApp directly to your team.