Speak Your Customer’s Language
In global markets, customers often code-switch between languages—sometimes within a single conversation. Wasel detects the language being used and automatically responds appropriately. You maintain one knowledge base; we handle context-aware translation and local language variations.
What Wasel Delivers
- Pre-built multilingual templates: Greetings, FAQs, business policies, and common responses in English, French, Arabic, and regional dialects.
- Automatic language detection: Instantly switches to the customer’s language—no manual routing needed.
- Consistent brand voice: Customizable tone for each language while preserving your unique identity and terminology.
- Seamless human handoff: When your team takes over, they see translations and full conversation context—no lost information.
Linguistically Verified Quality
Our models are trained on real customer conversations and validated by native speakers. You can customize any response to match your industry terminology, regional dialect, or brand personality.
Measure What Matters
- Language distribution: Analyze which languages your customers prefer and adjust marketing and product support accordingly.
- Close knowledge gaps: Identify topics that still require human intervention and expand your automation coverage.
- Customer satisfaction by language: Track NPS and satisfaction metrics by language to prioritize improvements.
Deployment Best Practices
- Set language defaults: Assign preferred languages per customer segment (B2B, B2C, international).
- Capture regional variations: Add local slang and dialect keywords to catch region-specific requests accurately.
- Share terminology: Build a glossary with your team to ensure consistency across automated and human-handled conversations.
- Test before scaling: Validate translations and tone with native speakers before rolling out to your full customer base.
Result: Inclusive customer service that respects linguistic diversity while remaining simple to manage and scale globally.