The Right Trigger
A keyword, an incoming Meta lead form, an appointment event, or a scheduled countdown.
Controlled WhatsApp Automation
Automate what is routine. Keep full human control over the rest.
WASEL turns repetitive inquiries into smooth customer journeys: instantly acknowledge new leads, confirm appointments, guide customers, and seamlessly hand off to your team when personal attention is needed.
7-day free trial · Start with a high-impact workflow.
WASEL · Automation Active
When a new inquiry arrives
Action 1
Send instant welcome template
Customer replies
Update deal stage and assign conversation to rep.
No response after 24h
Send automated polite reminder or notify owner.
Complex question received
Team takes over with full chat context.
Illustration of a WASEL workflow: trigger, automated action, customer reply, and human handoff.
Real Example · Booking Confirmations
An automated reminder should cut no-shows, not add manual work.
What you configure
- 1
The Schedule
For example, exactly 24 hours prior to appointment.
- 2
The Template & Buttons
« Confirm » or « Reschedule » quick reply buttons.
- 3
Automated Routing
Confirm instantly, or alert staff to assist with rescheduling.
W
Your Business / Clinic
automated notification
Hello Sara, your appointment is scheduled for tomorrow at 4:00 PM. Could you please confirm your attendance?
Confirm Reschedule
Confirm
Thank you Sara, your appointment is confirmed! We look forward to seeing you.
What WASEL Organizes
Simple, reliable workflow rules visible to your entire team.
The Right Action
A verified template message, a deal stage update, or an instant notification to a teammate.
The Right Handoff
When the conversation exceeds the scripted scope, your team sees full history and steps in.
Frequently Asked Questions
Does automation replace my customer service team?
No. It automates repetitive, predictable questions so your team can focus on complex customer requests and closing deals.
Can I start with just one simple workflow?
Yes. We recommend starting with your highest ROI workflow—such as instant lead acknowledgment or appointment reminders—and expanding as your team grows.
How does WASEL ensure WhatsApp compliance?
WASEL strictly enforces Meta policies and template standards, keeping your official business number protected and in high-standing.
Start with a workflow your team understands and trusts.
Create your workspace, select your objective, and launch your first automation in minutes.
Create My WASEL Workspace