Collaborate. Communicate. Close.

Manage all your WhatsApp conversations as a team.

Never lose track again. Centralize your customer interactions in a collaborative environment built for operational excellence in Moroccan SMEs.

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Faster

100%

Context preserved

Lost messages

Collaborative interface

A unified workspace for the entire team

Every conversation, every note, every tag — everything is centralized and instantly accessible.

Inbox

Amine Bennani

Hi, I'd like more info on your pricing...

10:42

VIP

Sara Mansouri

My order hasn't arrived at the office yet.

09:15

Youssef El Fassi

Thank you for your responsiveness!

Yesterday

Amine Bennani

Conversation in progress...

Hi Wasel team, I have a question about API integration.

AI responded successfully

Thanks for the documentation, but I'd need a human to confirm request limits.

Internal Note (Team only): I'm taking over, this is a Premium prospect. — Mehdi.

Human ⇄ AI

Smart handoff without losing context.

Contextual Memory

The agent instantly accesses the full history of the AI-led conversation.

Invisible Transfer

Resume the conversation mid-sentence. The customer only sees a more precise, human response.

AI: Here's the complete API documentation...

→ Mehdi took over

Mehdi: Hello Amine, I see you need clarification on limits. Let me explain...

Instant Handoff

AI detects urgency and transfers to the most qualified agent without interruption.

Operational management

Queue management

Optimize your operational flow. Leave no message unanswered, assign every ticket strategically.

Smart Assignment

Distribute workload among your operators (Round Robin) or let them claim urgent conversations.

Auto-assignment by skill
Chat limit per agent

Queue (4)

#2849

#2850

#2851 Assigned to Tarik

Response Time

Track your team's average response time (SLA) in real time.

02:14

Today's average

Release & Escalation

Agent needs help? They can release the chat or escalate to a manager in one click.

Operations Dashboard

An overview for supervisors: who's doing what, for how long, and where are the bottlenecks.

84%

Resolution

Active

Internal collaboration

The collective brain of your customer service.

Tag Segmentation

Categorize your clients in one click: "Urgent", "Prospect", "Technical Support". Find them instantly via powerful filters.

Unified Contact History

Every interaction, note, and tag is saved. Even if an agent leaves, the context stays at Wasel.

Collaborative Comments

Whisper to colleagues without the client knowing. Perfect to validate a discount or ask for technical input.

Private Note

"Watch out, this client had a delivery issue last week. Offer them PROMO-WASEL code."

Sara from Logistics

Frequently asked questions

How many agents can use the shared inbox?

The Starter plan includes a shared team inbox. Professional and Business plans allow adding multiple agents with individual rights and assignments.

Is history preserved during AI-to-human handoff?

Yes, every transfer includes the full conversation context. The human agent sees the complete history, tags, and internal notes.

Can we limit the number of conversations per agent?

Yes, you can configure a maximum number of simultaneous conversations per agent to prevent overload and maintain service quality.

Are internal notes visible to the client?

No, collaborative notes are strictly internal. The client only sees messages intended for them.

Final step

Ready to centralize your WhatsApp conversations?

Join Moroccan teams that have already optimized their customer relationship with Wasel. Guided deployment, operational control, and native human handoff.

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Guided launch

Start with scoping, approved templates, and a pilot workflow that fits your day-to-day operation.

Clear control

Keep human takeover rules, team visibility, and service quality aligned as your message volume grows.